Contact Support
For help with CRIB Network, the website chat widget, or the CRIB Support Google Chat app, contact our team by email. Include the affected Google Chat space, the email used in the website chat, and a short description of the issue.
Help for CRIB Network services and the internal Google Chat app used to manage website support conversations.
For help with CRIB Network, the website chat widget, or the CRIB Support Google Chat app, contact our team by email. Include the affected Google Chat space, the email used in the website chat, and a short description of the issue.
If the CRIB Support app does not appear in Google Chat, confirm that your Workspace admin has allowed internal Chat apps and that the app is available to your account or group.
If website messages are not appearing in Google Chat, verify that the configured Chat space is correct and that the CRIB Support app has been added to that space.
Replies should be sent inside the matching Google Chat thread. The site checks the thread and syncs team replies back to the visitor conversation.
Visitor conversations are stored in CRIB Network's Supabase project and are scoped to the visitor's browser session. The Google Chat app is intended for internal support teams only.